HORRIBLE SERVICE

I do not even know where to start.

Zana Simovski found us a place at Place de Trete, but she never informed us that the property had a mould problem. A few months after moving in, I started getting sick and eventually discovered that there was extensive mould throughout the house.

I sent numerous emails to the office requesting assistance, but I received no meaningful help or sympathy regarding the situation. Instead, I was advised that the mould was not the owner's responsibility, which implies that it somehow became my fault after moving in.

On top of that, the information provided by the office has been inconsistent. We were initially told that we could look for another property, view it, and if we were interested, inform them and pay the applicable penalties for ending the lease early. After finding a new place and notifying the office, we were then told that if we move out, we will be charged R475 x 4, an additional R1,500 advertising fee, and may also be held liable for the following month's rent.

In my experience, this company employs staff who are unprofessional and poorly informed. I also had disappointing interactions with Linda, the administrator, who I found to be more focused on collecting payments than providing effective customer service.

Based on my experience, I would not recommend this company to anyone looking for accommodation. I would strongly advise prospective tenants to do thorough inspections and ask detailed questions before signing a lease. In particular, I would urge people to be cautious regarding Place de Trete Unit 136 due to the mould issues I experienced.