Horrible customer service

<p>For the last 3 1/2 years we have tried to get Rawson Berea Durban branch to maintain the flat we rent from them. But to no avail. The last month i have sent them 4 emails and 2 phone calls to inform them that the post boxes are completely rusted away and we don't receive our mail. The only reply we got was a letter from Billy Dixon that they are going to install water meters and charge us double for the water that the owners people are waisting by using the fire hose. After i brought all the maintenance issues once again under his attention and query the double payment he send me an email stating the owner has the right to do whatever he likes and can choose what maintenance he wants to do. The assumption made on his email is that tenants have no rights. I asked him to provide me with the regulations and which law states what he said in his email. But still no luck. Sorry you must be the worst estate agents i have ever seen.</p>