<p>I would like to know what the law states about ********* business practices Rawson seems to find fine? I am posting my story again after phoning and inboxing and emailing. 18 January we went to a view a property in Kyalami and indicated we liked it and wanted to apply. 19 January all the forms were filled in and we paid for two credit checks. (R300) The agent Nirvan said he will come back to us. A few days later I phone Nirvan as we would like to know status. He says he is waiting for the owner. I say great. A few days later and now Nirvan is not taking or returning my calls. I then wait another week and then email Jacqui Savage and copy Nirvan in to find out what is going on. No reply. 8 February I inbox the Facebook admin and gets assured (on 9 Feb) this is very serious and they will attend to my complaint asap. It is now 19 February, 7 days later and still no reply. Looking at Hellopeter I am not the only one complaining about this and the concept of "just ignore her and she will go away" is the strategy of customer care. I want answers. Were the credit checks done? What were the results? Did Nirvan ***** my money? Are more peoples money being ******? Why did we get no feedback after applying for that lease? Is anyone even going to acknowledge there is a problem or should I send to the Ombudsman so a proper investigation must be done? Come on-this is a simple problem to rectify. Its not rocket science.</p>
Dear Jackie
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
Dear Jackie
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
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