1 reviews | Active since Sept 2014
Failure to Refund Deposit
Entered into 12 month lease that expired on 30 November 2015. Rawson Properties has demonstrated unfair and improper conduct in the refund process of deposit due to me. The final electricity account was provided to their offce via email on 12 January 2016:<br> 1. The final reconciliation was only received on 20 January 2016 (i..e 6 working days later) after requesting the reconciliation twice.<br> 2. The final reconciliation included a R300 inspection fee and did not include interest earned on the deposit. An email querying the recon was sent on 20 Jan 2016 and no response was received. Follow up performed on 26 Jan 2016 (4 working days later) and the response received was 'The interest earned on your Deposit must be calculated by ABSA Bank. We are waiting for an appointment with one of the consultants of ABSA'<br> 3. I responded on 27 Jan 2016 querying the reasons for the delay. It is now 03 February 2016 (5 working days later), no response was received from Rawson. My deposit still oustanding.<br> Per the law my deposit was due on the 26 Jan 2016, 8 days overdue. Matter to be reported to EAAB & Rental Housing Tribunal as the delay in refunding my deposit is due to bad faith on your part.
Dear Nthombifuthi
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Nthombifuthi
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Nthombifuthi
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Nthombifuthi
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
