extremely bad service

we purchased a property and there were fixers removed as well as a list of things wrong of which we reported wel in advance eg. windows don't work. Faulty tap, main door does not open, ceiling fan removed, kitchen extractor broken.....as per the agent all was in working order, its now over a month and nothing has been done, I even had to purchase 3 light bulbs as when I moved in there were three light fittings with no bulbs in them! How can properties be sold in this condition as they don't come cheap, one would expect all to be in working order, how can they do this, they got there commission and now its like they don't care! I have sent many emails and made a lot of calls but nothing is being done, I would not advise any1 to go through this branch as there service is beyond words.i will not let them get away with this, next step will be the papers