Exploitation Of Rental

An Agent called Liz phoned me a few weeks ago saying she was at the Unit that I rent for inspection. I was shocked because I was at work and she had not even set an appointment with me or confirmed my availability prior to this particular call. She kept arguing that she had set an appointment - but because she's an elderly lady I did not take it to heart as it dawned on me that she may have gotten me confused with someone else. Last week I received my Rental statement - and I have been charged R250 for not being at an appointment that had not been booked at all to begin with. I tried to explain to Patience Ndebele on so many emails that I am not liable for this charge as an appointment was never set with me. Instead she either ignores me or when she does choose to respond she sticks to the story of lies that I missed the appointment. It's one thing to make a mistake - but it's something else to try to make me pay when I was never in the wrong. Also the previous month I got an exorbitant bill with added parking bay costs. I queried why two months were billed incorrectly - up until today - this is also not resolved. I ended up paying my rent less the amount that did not make sense. I asked for details to escalate my query within Rawson Properties - but Patience simply ignored my emails.

If Rawson Property condones this kind of behavior and ******ion behavior from their staff towards Clients - then it leaves a lot in question. This is creating a negative picture about me to my actual landlord.

I would like these two issues resolved urgently - failure to which I will also escalate this further.