1 reviews | Active since Sept 2015
Do not advertise if you do not want to sell
I contacted the agents ( Cathy Mill and Chantal Teale) to obtain a viewing and asked to have OTP as I would like to buy. I made an appointment and I asked that they have the OTP with when I came to view with my mom whcih they initially agreed to then later was told it would be busy so it will be emailed to me. I do not understand how it would be busy if it is per appointment and I was the only person viewing. <br> When I got to the house Cathy Mill was discouraging me on buying the property which both my mom and I were taken aback by.<br> I asked that the OTP be emailed to me which it was but was pre-populated with the amount it was advertised at already. I completed this and sent back with my pre approved bond letter. On enquiry of feedback I asked whether offer was accepted or not and was told a higher offer was accepted of which I was surprised at as my OTP was already pre-populated and I had no option to offer a higher or lower price. <br> If there was no intention to sell this property then my time and my moms should not have been wasted by viewing time and filling out forms. This unprofessional treatment.
Dear Eternity
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Eternity
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
