Dissatisfaction with Rawson: disregarded by Head Office

<p>I brought a claim of disatisfaction with the way in which a Rawson franchisee had mismanaged the rental of our properties (bought from the franchisee who is an excellent sales person) to the attention of Rawson Head Office.</p> <p>My disatisfaction was due to physical damage done to the properties, despite extensive repairs done to the properties at Rawson's prompting over the time period which they handled the properties. The damage and dissatisfaction resulted in my taking the properties away from the Rawson branch and giving it to another rental agency in the same area to manage.</p> <p>Although I have extensive paperwork to back up my claim and notified Rawson Head Office of such, my claim was rejected on the strength of national Sales Manager briefly discussing the matter with the National Rentals Business Development Manager and at length with the Franchisees/Owners of Rawson Properties Melkbosstrand - but not with me at all.</p> <p>It seems that Rawson Head Office is not concerned with the quality of service delivered by their franchises; nor do they take the concerns of the public seriously.</p> <p>"It is unfortunate that the decision (It is the finding of Rawson Residential Franchises (Pty) Ltd (the Franchisor) that Rawson Properties ... is not liable for any of your claims to damages and as such will not take action against the franchise in this regard) was made based only on a discussion with the franchisee and not with ourselves."</p>