1 reviews | Active since May 2016
Disgusted with service received
<p> <span style="font-size: 18pt; font-family: 'Avenir W01';">I would like to share my utter disgust and frustration regarding the service I have received as a home owner, renting out a property with Rawson Secunda.</span></p> <p class="MsoNormal"><span style="font-size: 18.0pt;">I have given it a few months before finally deciding to make this post on Hellopeter, because the service only seems to deteriorate.</span></p> <p class="MsoNormal"><span style="font-size: 18.0pt;">Firstly, I highly doubt that the necessary credit checks took place when the first Rentee was signed to my unit. Eventually after only 3 months and a long story the person had to move out due to not being able to pay. As part of this, I had to constantly follow up as to why I have not received my monthly income, and if I didn’t follow up with countless phone calls, I would have never received any feedback/payment. </span></p> <p class="MsoNormal"><span style="font-size: 18.0pt;">Now a new Rentee has been signed, and once again having to follow up myself, I was promised my rent and still haven’t received anything??? I also have not received the deposit that was supposed to pay out due to non-payment the month before (3 weeks later). </span></p> <p class="MsoNormal"><span style="font-size: 18.0pt;">I feel like I am being **** to every time I speak to someone there.</span></p> <p class="MsoNormal"><span style="font-size: 18.0pt;">I cannot understand why this is so complicated, I want my rent to be paid to me on the 1st of every month and if it is not, I want Rawson to let me know what is going on. I managed this property myself and haven’t had nearly as much trouble as with Rawson during the past 4 months.</span></p> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style="font-size: 18.0pt;">Regards Elzette Du Toit</span></p>
Dear Elzette
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as Franchisor we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Elzette
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as Franchisor we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
