****************
<p>We rented a property through Rawson Randpark ridge but have had a very hard time getting anything done. We reported that the ceilings in the lounge and main bedroom were leaking causing water damage, nothing was done. We advised the agent/s the pool pump was faulty causing us to buy copious amounts of chemicals to sort it out, which didn't help .nothing was done. We had an external fire happen while we were working nightshift, the house owners come to look with their invesigtors and insurance, we asked for a COC and had our own external electricians come give us a report. The report states there is a problem with the wiring in the house. We are still waiting for the COC to cover our damage. This was over two months ago. Three months prior to us moving out the owner installed a pre-paid meter which never worked, so Eskom bypassed the electricity. We still received electricity bills some exceeding R6000. We asked for a refund but it was denied, stating we should contact the municipality, the house is not registered to us so this is impossible. When we moved out we had our own gardener remove ****s, cut grass etc but now Rawson is charging us for a garden service that apparently did all of that. We also received a bill for the swimming pool after we stated that the pump was faulty and asked them numerous times to sort it out. Apparently it is sorted out now after a new weir deck collar and timer was installed, after we vacated the property . Chemicals bought and the abovementioned is R4630 which Rawson wants us to pay. Justin is the owner of the house and Jacqui spence was the agent. We are still yet to receive our deposit back. We moved out on the 27th of January.</p>
Dear Maureen
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
Dear Maureen
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
Still no feedback. This is very upsetting
Still no feedback. This is very upsetting
