Complaint - Rawnson Properties

I am a tenant and renting through Rawson Properties. In 2017 i reported a wet mark on the ceiling and the person they sent reported that it was leaking geyser and they have repaired it however they will only paint the mark after they are sure that it no longer leaks. This big wet mark has been there since and no one came to paint it even after i reminded them.

In August 2018 , i reported the rain that leaked through the ceiling , only 2 months back they sent the insurance people to do the assessment until today no one came to fix this leak. This leak caused a short circuit and the lights are tripping the electricity. The passage, main bedroom, and the lounge have wet marks on the ceiling that i believe are the cause of this problem. This inconveniencing me because this is exam time for both myself and my son and not having lights is affecting us a lot.

When i called Rawson to report the tripping of the lights, they told me that the person that is handling my claim( that was with them more than 2 months) is on maternity leave but they will assign this to someone else.

Rawson never even updated me with the progress until i had to call them but still nothing is forthcoming.

These are not the only two issues i reported to Rawson. In 2017 July , i reported the main bedroom window that cannot open but to-date that has never been repaired/replace.

Kindly assist me, i really need lights to my apartment, this is crucial time for me.

Thank you