RV
Renaldo V

1 reviews | Active since Dec 2009

11 Jul 2015, 21:05

Cheapskates on repairing damaged roof

So we moved from our previous property and we asked them to move in a few days earlier because they stole my fiance's car and we didn't feel save. The roof was leaking in the new property and I was told the owner will repair it as soon as possible. Last week I warned them there will be rain this weekend and it has to be repaired. They came back with a lazy excuse and said the owner thinks its too expensive and a new quote has to be done. Now, 8:52pm on Saturday I had to remove my TV from the wall and move everything away from the roof. I took a video showing how bad it is. This is pathetic lazy service from a big company and I can't think that this is fine. I just send Karen Ryakaart and Wendy Fourie another email stating if they don't fix it by Monday I will and it will be deducted from my rental or else I'll go to small claims court and proof my emails and video that its a lack of maintenance as the waterproofing had to be replaced. [URL Removed]

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Replies (1)
Rawson Properties
Rawson Properties's reply16 Jul 2015, 10:18
Official
Hello TheDriver,

Dear Renaldo

Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.

Regards
The Rawson Property Group Management Team