Broken amenities, half of deposit deducted, rude staff

They are friendly until deposit is paid. Moved into an apartment in Kenilworth, with broken features. They said the maintenance man will fix everything that week, never happened. Deducted all of those broken things from deposit when I moved out. Four weeks after moving out, they paid half of my deposit back and don't reply to messages or emails. Rude staff, Bronte is the absolute worst and most unprofessional agent. Only the head of Rawson is helpful. If you want to use them, take images when moving in, recordings of conversations, screenshot communication. But none of this will guarantee your money back.