Arrogant, unprofessional, pesting,

I advertise on Gumtree and Rawson's agents pest me every month. I gave them a chance, they messed my property, never said sorry. Second time in 5 months again, I demanded to speak with general manager. Quiline, I explained her what inept agency is Rawson and my bad experience, . In the beginning all went well, till they again started getting arrogant and messed again my properties. Again no apology. So I cancelled.