Rand West City Local Municipality
Unclaimed Business
|1|11 Reviews (last 12 months)|This business does not respond to reviews
Rand West City Local Municipality
Unclaimed Business
|1
11 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|11 Reviews
Oct '25 - Sep '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Frans R
1 reviews | Active since Jan 2020
26 Aug 2026, 11:16
RWC denying the reversal of back dated NMD charges billed on 23/06/2026
I have submitted, in my view, 7(seven) actual and legitimate disputes on backdated notified demand charges on electricity since the 2nd of July 2026. I have also subsequently requested to meet with the Acting MM after realizing RWC (Rand West City Local Municipality) is, in my view, deliberately delaying a response on the disputes. A virtual meeting was held with Large Power Users and chaired by RWC's Me Naledi Madonsela at the beginning of July 2026, trying to explain the backdated charges billed on 23/06/2026. Despite having been notified that RWC will not take credit control actions on accounts in arrear because of these charges, RWC has indeed issued 48-hour notices for disconnection, which is by the way ********. Up to today, RWC has not notified me on the outcome of the disputes submitted, nor responded on the request to meet with the acting MM, despite acknowledging the 7(seven) disputes submitted. From interaction with clients, I have been informed that RWC also do not have any written records that discloses the actual notified demand applications for electricity. I am thus of the view that RWC is not meeting their legal duty to respond to disputes submitted and are trying to bamboozle Large Power Users in accepting the backdated electricity charges billed.
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Frans R
1 reviews | Active since Jan 2020
26 Aug 2026, 11:16
RWC denying the reversal of back dated NMD charges billed on 23/06/2026
I have submitted, in my view, 7(seven) actual and legitimate disputes on backdated notified demand charges on electricity since the 2nd of July 2026. I have also subsequently requested to meet with the Acting MM after realizing RWC (Rand West City Local Municipality) is, in my view, deliberately delaying a response on the disputes. A virtual meeting was held with Large Power Users and chaired by RWC's Me Naledi Madonsela at the beginning of July 2026, trying to explain the backdated charges billed on 23/06/2026. Despite having been notified that RWC will not take credit control actions on accounts in arrear because of these charges, RWC has indeed issued 48-hour notices for disconnection, which is by the way ********. Up to today, RWC has not notified me on the outcome of the disputes submitted, nor responded on the request to meet with the acting MM, despite acknowledging the 7(seven) disputes submitted. From interaction with clients, I have been informed that RWC also do not have any written records that discloses the actual notified demand applications for electricity. I am thus of the view that RWC is not meeting their legal duty to respond to disputes submitted and are trying to bamboozle Large Power Users in accepting the backdated electricity charges billed.
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Ciara S
1 reviews | Active since May 2026
27 Jul 2026, 17:32
Drain blockage
Blocked drain/sewer complaint not resolved – Randfontein I would like to raise a complaint regarding a blocked drain/sewer in Randfontein. This issue has been ongoing for approximately 3 months and has already been reported to Rand West City Municipality, but no solution has been provided. The problem is still not resolved and is becoming a serious sanitation and health concern for residents. I kindly request that this matter be attended to urgently and that proper feedback be provided.
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Ciara S
1 reviews | Active since May 2026
27 Jul 2026, 17:32
Drain blockage
Blocked drain/sewer complaint not resolved – Randfontein I would like to raise a complaint regarding a blocked drain/sewer in Randfontein. This issue has been ongoing for approximately 3 months and has already been reported to Rand West City Municipality, but no solution has been provided. The problem is still not resolved and is becoming a serious sanitation and health concern for residents. I kindly request that this matter be attended to urgently and that proper feedback be provided.
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Ntombikayise M
1 reviews | Active since Aug 2025
27 Dec 2025, 02:16
Double standard treatment to Rand West residents- -Greenhills
As a resident of Greenhills in the Randwest municipality, I am deeply frustrated by the recent water outages that began over Christmas and continue to this day. Despite consistently paying our rates, which are no less than R2300, we are left without water. Moreover, when infrastructure issues arise, such as damaged electricity poles, we are forced to pay out of our own pockets to fix them. Yet, if there’s even a small shortfall in payment, even as little as R10, the municipality immediately disconnects our services. This double standard is unacceptable, and we urgently demand that the municipality address these issues and ensure reliable and fair services for all residents. They don’t even attend to problems that we experience as residents. Few days ago we had to pay out of our pockets sort out to get electricity sorted in our place. 3 houses were affected. Their answer is they don’t have money yet we pay more than R2300 a month for rates.
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Ntombikayise M
1 reviews | Active since Aug 2025
27 Dec 2025, 02:16
Double standard treatment to Rand West residents- -Greenhills
As a resident of Greenhills in the Randwest municipality, I am deeply frustrated by the recent water outages that began over Christmas and continue to this day. Despite consistently paying our rates, which are no less than R2300, we are left without water. Moreover, when infrastructure issues arise, such as damaged electricity poles, we are forced to pay out of our own pockets to fix them. Yet, if there’s even a small shortfall in payment, even as little as R10, the municipality immediately disconnects our services. This double standard is unacceptable, and we urgently demand that the municipality address these issues and ensure reliable and fair services for all residents. They don’t even attend to problems that we experience as residents. Few days ago we had to pay out of our pockets sort out to get electricity sorted in our place. 3 houses were affected. Their answer is they don’t have money yet we pay more than R2300 a month for rates.
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vanessa B
1 reviews | Active since Jun 2025
24 Dec 2025, 16:01
Duplicate Municipal Accounts & Incorrect Transfer Billing – Property Transfer 14 October 2024
I hereby lodge a formal dispute regarding incorrect municipal billing and account management for my property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer which is me only. I receive 2 statements for the seller and mine buyer till date. I hereby lodge a formal dispute regarding incorrect municipal billing and account management for the above-mentioned property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer only. problem number 2 Incorrect charging of once-off transfer billing The once-off transfer billing fee is appearing incorrectly on the account. Please note: The transfer billing is a once-off administrative charge. It cannot be calculated monthly, duplicated, or increased due to late registration of the buyer’s account. my Transfering billing they are caculated for 10month TOTALING R16 000. Any repeated or monthly transfer billing charges are incorrect and must be reversed. I respectfully request that the municipality: Close the seller’s account retrospectively as at 14 October 2024 Reverse all charges billed to the seller after this date Ensure the buyer’s account is correctly backdated to 14 October 2024 Remove all duplicate or monthly transfer billing charges Confirm in writing that only one active account exists for the property kindly note that i was Assisted by Gugu, who than said she is awaiting assistance and feedback from Donald or Gerald. to assist with the crediting so I can go make an arragement. This action is ******** and cruel
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vanessa B
1 reviews | Active since Jun 2025
24 Dec 2025, 16:01
Duplicate Municipal Accounts & Incorrect Transfer Billing – Property Transfer 14 October 2024
I hereby lodge a formal dispute regarding incorrect municipal billing and account management for my property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer which is me only. I receive 2 statements for the seller and mine buyer till date. I hereby lodge a formal dispute regarding incorrect municipal billing and account management for the above-mentioned property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer only. problem number 2 Incorrect charging of once-off transfer billing The once-off transfer billing fee is appearing incorrectly on the account. Please note: The transfer billing is a once-off administrative charge. It cannot be calculated monthly, duplicated, or increased due to late registration of the buyer’s account. my Transfering billing they are caculated for 10month TOTALING R16 000. Any repeated or monthly transfer billing charges are incorrect and must be reversed. I respectfully request that the municipality: Close the seller’s account retrospectively as at 14 October 2024 Reverse all charges billed to the seller after this date Ensure the buyer’s account is correctly backdated to 14 October 2024 Remove all duplicate or monthly transfer billing charges Confirm in writing that only one active account exists for the property kindly note that i was Assisted by Gugu, who than said she is awaiting assistance and feedback from Donald or Gerald. to assist with the crediting so I can go make an arragement. This action is ******** and cruel
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Cassandra M
1 reviews | Active since Dec 2011
11 Dec 2025, 21:08
No Electricity for 3 weeks now , that is despite no water for almost 2 months.
2 weeks without electricity, no communication from anyone at the municipality despite multiple attempts to call and email, I am a property investor and have recently bought a house in Venterspos westonaria, but since my new meter was connected , I have been struggling to have electricity supp**** to my property, Its on then when another contractor comes out , it off and no one can explain or fix the problem .
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Cassandra M
1 reviews | Active since Dec 2011
11 Dec 2025, 21:08
No Electricity for 3 weeks now , that is despite no water for almost 2 months.
2 weeks without electricity, no communication from anyone at the municipality despite multiple attempts to call and email, I am a property investor and have recently bought a house in Venterspos westonaria, but since my new meter was connected , I have been struggling to have electricity supp**** to my property, Its on then when another contractor comes out , it off and no one can explain or fix the problem .
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Cassandra M
1 reviews | Active since Dec 2011
3 Nov 2025, 19:57
Randwest abandons the Venterspos COMMUNITY
We have not had water for the last 3 weeks now and NOT EVEN daily water delivery via the water tank .. This mater is serious as we struggling with the driver who delivers water in VENTERSPOS WESTONARIA,who is very rude and delivers water to who ever he feels like without making the necessary stops. He has engaged in fights several times with the community and fails to fix his shortcomings, he has no humanity for us struggling .. He refuse to give us his name ,but I trust that this can be found . Formal Complaints have been played – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past 3 weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and enquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
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Cassandra M
1 reviews | Active since Dec 2011
3 Nov 2025, 19:57
Randwest abandons the Venterspos COMMUNITY
We have not had water for the last 3 weeks now and NOT EVEN daily water delivery via the water tank .. This mater is serious as we struggling with the driver who delivers water in VENTERSPOS WESTONARIA,who is very rude and delivers water to who ever he feels like without making the necessary stops. He has engaged in fights several times with the community and fails to fix his shortcomings, he has no humanity for us struggling .. He refuse to give us his name ,but I trust that this can be found . Formal Complaints have been played – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past 3 weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and enquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
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Cassandra M
1 reviews | Active since Dec 2011
30 Oct 2025, 17:20
RAND WEST fails its residents -2 WEEKS WITHOUT WATER .
Formal Complaint – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past two weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and inquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
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Cassandra M
1 reviews | Active since Dec 2011
30 Oct 2025, 17:20
RAND WEST fails its residents -2 WEEKS WITHOUT WATER .
Formal Complaint – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past two weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and inquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
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Cassandra M
1 reviews | Active since Dec 2011
29 Sept 2025, 07:52
******* disconnection and abandonment of electricity
I have returned home to all my electricity wires removed , this after a smart rollout was interrupted by someone of the community, all because this took place when the electricity van was outside my house .with no relation to the individual, as new owners ,this is pathetic , we are left stranded with out any solution .. Rand west does not respect there customers, and this is *******, as they did not even communicate with the owners of the property, Rand west is bullying me as a customer and denying me of my human rights as a citizen of this country.
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Cassandra M
1 reviews | Active since Dec 2011
29 Sept 2025, 07:52
******* disconnection and abandonment of electricity
I have returned home to all my electricity wires removed , this after a smart rollout was interrupted by someone of the community, all because this took place when the electricity van was outside my house .with no relation to the individual, as new owners ,this is pathetic , we are left stranded with out any solution .. Rand west does not respect there customers, and this is *******, as they did not even communicate with the owners of the property, Rand west is bullying me as a customer and denying me of my human rights as a citizen of this country.
0
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