CM
Cassandra M

1 reviews | Active since Dec 2024

11 Mar 2025, 12:28

Wrong debit amount

Even after writing about them, they only contacted me once to hear about my issue and promised to sort it out and they didn’t. It seems like the only thing this company can deliver it’s empty promises and nothing else. Take care of your hard earned money guys and look for more reliable companies. I am an unhappy and dissatisfied customer, imagine getting debited R900 that you know nothing about for 8 months. I’ve lost the battle, hope no one gets to have the same experience as me.

0
Replies (4)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply11 Mar 2025, 14:26
Official
Miss Cassandra,

After our first conversation, we tried to call you back to provide feedback, but unfortunately, we couldn't reach you. 

Please let us know a suitable time to contact you.🙏#CustomerService 
CM
Cassandra M's update11 Mar 2025, 15:19
Reviewer Update
You can call me now.
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply12 Mar 2025, 16:16
Official
Hi Cassandra,

We tried calling you again but could not reach you.
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply19 Mar 2025, 15:05
Official
Miss Cassandra,

Once again, we would like to thank you for bringing this matter to our attention.

We are pleased to confirm that we have closed the complaint. 

We would like to extend our sincere apologies for any inconvenience that may have been caused.

Kind regards, 

The RMA Team