Worst service in history of time

<p>My father had a mine accident in 1998, due to the accident he needs to get glasses (was every six months) now every two years, its been three years and we are struggling to get an answer since two months back already. The optometrists sends the mail with the quote for new spectacles but no answer i phone every day to ask what is happening on this claim and all they can say is we will phone u back?? NO one has phoned as yet, today i phone again and the answer is that the case manager has to deal with this and she is not in???? How long do we have to wait for this, my father cant see because his spectacles is so old. Also i cant understand why they would have not paid him out a lumpsum for all the sight he has lost or a monthly thing or something the only amount he ever got was in 1998 and it was not even enough for all the pain and suffering he goes through.</p>