RJ
Randall J
1 reviews | Active since Nov 2023
14 May 2025, 10:13
Worst service from RMA
Hi everyone This is the worst insurance I've ever seen.They treat the injured employees like dirt.I have to be calling constantly to get paid by these people.They always have stories.I was iod on the 23/08/2024 and haven't returned to work as yet.They don't pay on time this is the 3rd week now that I haven't been paid and I get paid weekly.They also changing their stories.They don't reply to emails nothing and are very rude on the phone.ive taken steps to report them to the ombudsman and are taking further steps to get my matter resolved.
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Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
15 May 2025, 09:55Hi Randall,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply15 May 2025, 09:55
Official
Hi Randall,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
21 May 2025, 09:35Hi Randall,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply21 May 2025, 09:35
Official
Hi Randall,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team