MM
Mulanga M
1 reviews | Active since Sept 2021
15 Jan 2024, 12:28
Worst experience with a consultant named Melandre Erasmus
Worst experience with a consultant named Melandre Erasmus, as I write this my application for the compensation fund is still not completed. I unfortunately today lost the contract due to this poor service and 5 guys have become unemployed. They all have kids to feed and will return to crime in order to feed them. Its a sad reality which we are trying to change but unfortunately companies like RMA and their employees who sit in strategy positions will ensure that we forever live on our knee's. All I requested was a simple registration, I sent through all the documents that were required and RMA through Melandre Erasmus decided that what I deserve is a GIANT middle finger.
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Replies (3)MM
Mulanga M's updateReviewer Update
15 Jan 2024, 12:30Melandre da Costa
MM
Mulanga M's update15 Jan 2024, 12:30
Reviewer Update
Melandre da Costa
Rand Mutual Assurance (rma)'s replyOfficial
15 Jan 2024, 13:50Hi Mulanga
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply15 Jan 2024, 13:50
Official
Hi Mulanga
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience. 🙏#CustomerService
MM
Mulanga M's updateReviewer Update
15 Jan 2024, 14:55I have been escalating this application since December on a daily. I have a hole list a refers number of escalation that have amounted not absolutely nothing. Here is a few peoples emails who I have sent direct messages to ***, *** and ***. The escalation references are Q***ru, Q***JUG, Q***JGX and the list goes on and on and on. Your reference for the company is M6001 and ***. Its typical of a company who has no intention to assist to say send us a direct email. I already have apologies from Melandre, it means absolutely nothing to me because you haven't even resolved what you are apologizing for.
MM
Mulanga M's update15 Jan 2024, 14:55
Reviewer Update
I have been escalating this application since December on a daily. I have a hole list a refers number of escalation that have amounted not absolutely nothing. Here is a few peoples emails who I have sent direct messages to ***, *** and ***. The escalation references are Q***ru, Q***JUG, Q***JGX and the list goes on and on and on. Your reference for the company is M6001 and ***. Its typical of a company who has no intention to assist to say send us a direct email. I already have apologies from Melandre, it means absolutely nothing to me because you haven't even resolved what you are apologizing for.