1 reviews | Active since May 2024
Why is there no way to speak to your Helpdesk/IT department
Good day, Why is there no way to speak to your Helpdesk/IT department. Our bureau are struggling with RMA website to upload our client's reports/ documents since October 2023. When I call the call agent will tell me, my enquery was escalated and the helpdesk/IT will call me back (the same day) which never happens. I have emailed the complaints department and no feedback was given to date. After todays call with a agent that tell me to call RMA to escalate my emailed reports after every report I have emailed, ( this means my calls will be any time for 5 - 30 min per call. I lost it WHY is there a website protal - TO UPLOAD REPORTS/ DOCUMENTS. Now I have to double to work - Email reports/ then explain everything to the call agent would may/may not understand why am I calling, after that if the person understands, they need to escalate every emailed report to every claimant. I NEED THIS TO BE SORTED OUT AT THE SOONEST. This can not continue. Please provide us with Helpdesk/IT department information for a resolution.
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
I am usely very patient, upto a point.
My complaint is still not sorted out. And yesterday RMA agent emailed me to let me know if I dont sent the required document (that I need to be upload to the RMA App) to submit our practice invoices. They will close my complaint, STILL NO ONE HAS CALLED ME FROM RMA HELPDESK, documents was emailed twice. This moring I OPEN ,my emails to tell me my complaint is closed. After I emailed and called the 2 agents that where trying to help me, I did not receive a call back nor was either of my emails answered.
When I asked whats going to happen, the agent said there is nothing they can do because I do have an ERROR.
I am so dissappointed.
I am usely very patient, upto a point.
My complaint is still not sorted out. And yesterday RMA agent emailed me to let me know if I dont sent the required document (that I need to be upload to the RMA App) to submit our practice invoices. They will close my complaint, STILL NO ONE HAS CALLED ME FROM RMA HELPDESK, documents was emailed twice. This moring I OPEN ,my emails to tell me my complaint is closed. After I emailed and called the 2 agents that where trying to help me, I did not receive a call back nor was either of my emails answered.
When I asked whats going to happen, the agent said there is nothing they can do because I do have an ERROR.
I am so dissappointed.
As per our telephonic discussion, we sincerely apologize for the inconvenience, and we are actively working on resolving your query.
As per our telephonic discussion, we sincerely apologize for the inconvenience, and we are actively working on resolving your query.