SS
Slindile S
1 reviews | Active since Jan 2025
05 Aug 2025, 15:33
Very Poor service
I had a very frustrating experience trying to register and get a Letter of Good Standing. After activating my policy, I was told the invoice would be sent within three working days — it’s been over two weeks, and I’m still waiting. I kept following up and was only told it’s a system issue with no real solution or timeline. Even now that everything is supposedly done, I still don’t have the invoice. This delay has caused serious problems with my registration process. Very disappointing service overall.
Helpful (0)
Replies (2)0
Replies (2)Rand Mutual Assurance (rma)'s replyOfficial
07 Aug 2025, 16:59Hi Slindile,
Thank you for reaching out, and I sincerely apologize for the delay and inconvenience caused.
Your concern has been escalated, and we’re working to resolve the issue urgently.
Thank you for your patience.
Thank you for reaching out, and I sincerely apologize for the delay and inconvenience caused.
Your concern has been escalated, and we’re working to resolve the issue urgently.
Thank you for your patience.
Rand Mutual Assurance (rma)'s reply07 Aug 2025, 16:59
Official
Hi Slindile,
Thank you for reaching out, and I sincerely apologize for the delay and inconvenience caused.
Your concern has been escalated, and we’re working to resolve the issue urgently.
Thank you for your patience.
Thank you for reaching out, and I sincerely apologize for the delay and inconvenience caused.
Your concern has been escalated, and we’re working to resolve the issue urgently.
Thank you for your patience.
Rand Mutual Assurance (rma)'s replyOfficial
20 Aug 2025, 13:47Hi Slindile,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply20 Aug 2025, 13:47
Official
Hi Slindile,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
