Very Disappointing Service from SENA and RMA

I am extremely disappointed with the unprofessional service from SENA and RMA. My funeral claim was submitted on Monday at 09:38, and I was advised that the turnaround time was 48 hours. When I followed up on Wednesday, I was told that the 48 hours refers to working hours between 08:00 and 16:00, which was not clearly explained upfront.

The funeral is tomorrow, yet RMA has still not approved the claim for payment, as confirmed by Sbongile. I feel like I am being sent from pillar to post during an already painful time for my family.

Felicia initially tried to assist, but she is now no longer answering my calls or responding to my messages. The lack of communication and accountability is extremely frustrating.

Families dealing with the loss of a loved one should not have to endure this additional stress. SENA and RMA need to improve their communication, transparency and service to customers. This experience has been extremely disappointing and unprofessional.