IA
Imraan A
1 reviews | Active since May 2025
14 May 2025, 19:25
Very bad service
Very bad service and very frustrating to get answers from RMA I submitted a claim on the 16th of April and ever since I have been getting numerous different stories regarding my claim two agents gave me completely different stories regarding my claim minutes after contacting both agents that's highly confusing One Said my claim has gone through pending payment the other says the claim needs to be re submitted so who is lien and who is truthful I feel as if though they just give you some sort of story to buy time all I just want is a very straight forward answer and a concrete answer as to were my claim is ......once I am done with RMA I will never use their service again and I wouldn't recommend it to anyone either....
Helpful (0)
Replies (5)0
Replies (5)
Rand Mutual Assurance (rma)'s replyOfficial
15 May 2025, 09:55Hi Imraan,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply15 May 2025, 09:55
Official
Hi Imraan,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
IA
Imraan A's updateReviewer Update
15 May 2025, 19:52Very dissapointed at the level or service I am receiving from them
The only thing that they ever say is that they are escalating the issue every agent has a different story regarding to my claim nothing concrete and i feel that's just to buy time everytime they escalate the issue it's another 3 days today I received and email stating the issue will take another 14 days the company really comes across as a **** to be honest
The only thing that they ever say is that they are escalating the issue every agent has a different story regarding to my claim nothing concrete and i feel that's just to buy time everytime they escalate the issue it's another 3 days today I received and email stating the issue will take another 14 days the company really comes across as a **** to be honest
IA
Imraan A's update15 May 2025, 19:52
Reviewer Update
Very dissapointed at the level or service I am receiving from them
The only thing that they ever say is that they are escalating the issue every agent has a different story regarding to my claim nothing concrete and i feel that's just to buy time everytime they escalate the issue it's another 3 days today I received and email stating the issue will take another 14 days the company really comes across as a **** to be honest
The only thing that they ever say is that they are escalating the issue every agent has a different story regarding to my claim nothing concrete and i feel that's just to buy time everytime they escalate the issue it's another 3 days today I received and email stating the issue will take another 14 days the company really comes across as a **** to be honest
IA
Imraan A's updateReviewer Update
15 May 2025, 19:54At first I was told my claim would be resolved in 3 days that was a month back everyday I keep getting emails saying I must wait another 3 days whoever is having this issue please let me know how to resolve since RMA doesn't seem to know themselves
IA
Imraan A's update15 May 2025, 19:54
Reviewer Update
At first I was told my claim would be resolved in 3 days that was a month back everyday I keep getting emails saying I must wait another 3 days whoever is having this issue please let me know how to resolve since RMA doesn't seem to know themselves
Rand Mutual Assurance (rma)'s replyOfficial
16 May 2025, 15:12Hi Imraan,
We apologize for the inconvenience. Please provide us with a contact number that we can call you on, as we have been trying to reach you at *** but have been unsuccessful.
Regards
We apologize for the inconvenience. Please provide us with a contact number that we can call you on, as we have been trying to reach you at *** but have been unsuccessful.
Regards
Rand Mutual Assurance (rma)'s reply16 May 2025, 15:12
Official
Hi Imraan,
We apologize for the inconvenience. Please provide us with a contact number that we can call you on, as we have been trying to reach you at *** but have been unsuccessful.
Regards
We apologize for the inconvenience. Please provide us with a contact number that we can call you on, as we have been trying to reach you at *** but have been unsuccessful.
Regards
Rand Mutual Assurance (rma)'s replyOfficial
21 May 2025, 09:17Hi Imraan,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply21 May 2025, 09:17
Official
Hi Imraan,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team