Unresolved Issue with Rand Mutual Assurance

I am writing to express my frustration and disappointment with Rand Mutual Assurance regarding the cash back that was promised to me three months ago. Despite multiple attempts to follow up, I have received nothing but empty promises and have been dropped the calls due to multiple transfers from call to call.

When I contact their customer service, I am met with insufficient explanations and being told about "Matla Life," and I was never informed about when I took out my funeral policy. This lack of communication and transparency is unacceptable, and I feel misled.

I expected better service and honesty from a reputable company. I kindly ask for your assistance in resolving this matter swiftly. I spend R150 of airtime everytime I call them, i need refund of R150*3 that I have used to call this Company and I was given runarounds, everytime when i asked to speak to complaints department I am told we are not allowed to speak to complaints from external, I feel defeated and mislead and I am scared, if one of my loved one passed-on is this the service i will receive??

Thank you for your attention to this issue.

Sincerely, Nthabiseng Elizabeth Shiko ***/ *** ID number: ***