BK
Boitumelo K
1 reviews | Active since Jul 2022
20 Apr 2025, 15:52
Unprocessed Claims
My Aunt was sent an sms on 02 April 2025 that her claim has been registered and will be processed within 48hrs, today its the 20th of April and still nothing. Her claim number ***4 still has not been processed. She was asked to send the letter from the king and it was sent and stamped but till date no feedback was received.
Helpful (0)
Replies (3)0
Replies (3)
Rand Mutual Assurance (rma)'s replyOfficial
22 Apr 2025, 10:34Hi Boitumelo,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply22 Apr 2025, 10:34
Official
Hi Boitumelo,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
BK
Boitumelo K's updateReviewer Update
23 Apr 2025, 09:27Good Day
I don't understand why you want the Mutuary letter again coz it was submitted first time i did a claim and my claim was processed, you just doing unnecessary delay's
I don't understand why you want the Mutuary letter again coz it was submitted first time i did a claim and my claim was processed, you just doing unnecessary delay's
BK
Boitumelo K's update23 Apr 2025, 09:27
Reviewer Update
Good Day
I don't understand why you want the Mutuary letter again coz it was submitted first time i did a claim and my claim was processed, you just doing unnecessary delay's
I don't understand why you want the Mutuary letter again coz it was submitted first time i did a claim and my claim was processed, you just doing unnecessary delay's
Rand Mutual Assurance (rma)'s replyOfficial
24 Apr 2025, 14:25Hi Boitumelo,
Thank you for reaching out to us. We understand your concern, and our claims team is actively working to assist you promptly and efficiently.
Regards
Thank you for reaching out to us. We understand your concern, and our claims team is actively working to assist you promptly and efficiently.
Regards
Rand Mutual Assurance (rma)'s reply24 Apr 2025, 14:25
Official
Hi Boitumelo,
Thank you for reaching out to us. We understand your concern, and our claims team is actively working to assist you promptly and efficiently.
Regards
Thank you for reaching out to us. We understand your concern, and our claims team is actively working to assist you promptly and efficiently.
Regards