JM
JEANINE M

1 reviews | Active since Mar 2009

26 Feb 2018, 14:11

Unacceptable NO Assistance

Have been battling with RMA for months. The IT never answers an rarely assists. Passwords and users just continuosly not working, even say not on system-when submissions have been made previously!!!

0
Replies (2)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply27 Feb 2018, 14:04
Official

Good day Jeanine

We sincerely apologise for the inconvenience you have been experiencing. We have escalated your enquiry and a member of our team will be in contact with you.

We are doing our outmost best to provide you with the level of service that you are entitled to.

Regards

RMA Team

JM
JEANINE M's update05 Mar 2018, 23:00
Reviewer Update
The RMA responded and resolved this very quickly Well done