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Andre R
1 reviews | Active since Dec 2018
13 Nov 2024, 14:18
The most pathetic company
I want to warn all South African people if your work has a policy for you at RMA when you get injured on duty get your own policy somewhere else. RMA closed my case while I told them that my knee wasn't fine and I am struggling since then to open the case again they didn't even approve my chronic medication. My first review was on the 12 September 2024 and they said they will get back to but until now nothing and the best of all is they have a hospital in Welkom to help with rehabilitation and they still didn't care if I am fine or not, now I don't have a work anymore and my knee is not fine si thanks to RMA my family and I are going to end up homeless. Don't trust RMA they don't care about you.
Helpful (0)
Replies (5)0
Replies (5)
Rand Mutual Assurance (rma)'s replyOfficial
19 Nov 2024, 10:29Hi Andre,
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply19 Nov 2024, 10:29
Official
Hi Andre,
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
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Andre R's updateReviewer Update
19 Nov 2024, 10:46My point exactly the same automated reply every time.
I stand by my point get your own policy because RMA is pathetic.
I stand by my point get your own policy because RMA is pathetic.
AR
Andre R's update19 Nov 2024, 10:46
Reviewer Update
My point exactly the same automated reply every time.
I stand by my point get your own policy because RMA is pathetic.
I stand by my point get your own policy because RMA is pathetic.
AR
Andre R's updateReviewer Update
19 Nov 2024, 10:47My point exactly the same automated reply every time.
I stand by my point get your own policy because RMA is pathetic.
I stand by my point get your own policy because RMA is pathetic.
AR
Andre R's update19 Nov 2024, 10:47
Reviewer Update
My point exactly the same automated reply every time.
I stand by my point get your own policy because RMA is pathetic.
I stand by my point get your own policy because RMA is pathetic.
Rand Mutual Assurance (rma)'s replyOfficial
20 Nov 2024, 16:12Hi Mr Andre,
Once again, I apologize for the inconvenience. As per our telephone conversation, I will contact your doctor and get back to you with feedback.
Warm regards
Once again, I apologize for the inconvenience. As per our telephone conversation, I will contact your doctor and get back to you with feedback.
Warm regards
Rand Mutual Assurance (rma)'s reply20 Nov 2024, 16:12
Official
Hi Mr Andre,
Once again, I apologize for the inconvenience. As per our telephone conversation, I will contact your doctor and get back to you with feedback.
Warm regards
Once again, I apologize for the inconvenience. As per our telephone conversation, I will contact your doctor and get back to you with feedback.
Warm regards
AR
Andre R's updateReviewer Update
05 Dec 2024, 08:32The answer stay the same RMA didn't listen and closed my case now I must pay to see the orthopedic surgeon to hopefully open the case. I must make the decision if I pay the orthopedic surgeon and hope RMA open the case or do I buy food for my family because RMA didn't listen from the start and closed the case while I told them my knee is not fine and I have to go to the same orthopedic surgeon and he will not agree that he made a mistake, RMA doesn't have the decency to send me for a second opinion because they don't care. They say you must phone and asked to be put through to a person then the lady who answers only droos the phone and don't try a email because they don't answer,don't try social media because they only block you.
I stay with my first review don't trust RMA get your own policy, RMA doesn't care about you when you get injured on duty that's why you can't pick your own doctor because they only want to get rid of you as quickly as possible without listening or showing any care or compassion.
Stay away from RMA they only care about money and not people.
I stay with my first review don't trust RMA get your own policy, RMA doesn't care about you when you get injured on duty that's why you can't pick your own doctor because they only want to get rid of you as quickly as possible without listening or showing any care or compassion.
Stay away from RMA they only care about money and not people.
AR
Andre R's update05 Dec 2024, 08:32
Reviewer Update
The answer stay the same RMA didn't listen and closed my case now I must pay to see the orthopedic surgeon to hopefully open the case. I must make the decision if I pay the orthopedic surgeon and hope RMA open the case or do I buy food for my family because RMA didn't listen from the start and closed the case while I told them my knee is not fine and I have to go to the same orthopedic surgeon and he will not agree that he made a mistake, RMA doesn't have the decency to send me for a second opinion because they don't care. They say you must phone and asked to be put through to a person then the lady who answers only droos the phone and don't try a email because they don't answer,don't try social media because they only block you.
I stay with my first review don't trust RMA get your own policy, RMA doesn't care about you when you get injured on duty that's why you can't pick your own doctor because they only want to get rid of you as quickly as possible without listening or showing any care or compassion.
Stay away from RMA they only care about money and not people.
I stay with my first review don't trust RMA get your own policy, RMA doesn't care about you when you get injured on duty that's why you can't pick your own doctor because they only want to get rid of you as quickly as possible without listening or showing any care or compassion.
Stay away from RMA they only care about money and not people.