Terrible Service for IOD Claim

<p>I have to say that I have never experience such terrible service in my life. </p> <p>I have been trying to finalise my husbands IOD claim and just keep hitting brick walls. </p> <p>I have called the call centre 4 times since last week Thursday 16/03/2017. each time i get told a different story about what they need to complete my husbands claim. </p> <p>I have e-mailed documentation repeatidly and to various people, with receiving no responce in return. </p> <p>I sent through 2 different document last thursday and Friday, which they received only one? yet i sent it through on one mail? </p> <p>Trying to contact someone for proper assistance seems to be impossible. </p> <p>I am going to contact an ombudsman to help with this, seen as through RMA seems incapable of doing it themselves. </p> <p>Very very unhappy with this company. </p>