MM
Mpho M
1 reviews | Active since Feb 2024
20 Feb 2024, 06:38
Terrible service
Red flag...their customer services department is trained to lie their way out..I've been calling them everyday for re opening of a file but no assistance till date..now I have decided to go a legal route and expose them in all social platforms .
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Replies (1)
Rand Mutual Assurance (rma)'s replyOfficial
20 Feb 2024, 09:14 Hi Mpho
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly. Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly. Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply20 Feb 2024, 09:14
Official
Hi Mpho
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly. Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly. Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService