Terrible Service

My husband got hurt at work October 2017. While doing his work as spray painter he needed to bend over to paint the inside of a vehicle. He heard a loud noise in the lower part of his back and was unable to come up straight again. He called his manager to assist him. There were a few guys that had to help him get to a chair. An ambulance came and took him to the hospital. He was admitted and stayed a week in the hospital. After another week at home, he went back to work on light duty for another 2 weeks.

We have been trying to resolve the issue with RMA since then and after about 8 months we heard they won't be paying the claim. We have now had doctors send in disputes, second opinions as well.

On Monday I phoned and heard they only took our dispute to their Tribunal last week and that I would receive feedback before the end of this week. When I phoned now to follow up, I was told the woman that exclusively deals with our case is on leave and no one else can assist me.

The hospital handed over the bills to attorneys who are phoning us on a daily basis to ask for payment.

This was clearly an injury on duty as proven by the Doctors and RMA is not giving adherence to our disputes and complaints.

We require RMA to get back to us and pay the claim as soon as possible.

Company where he works: Ludski Autobody Claim nr: X/ ********** /1/L0449/17/EMP Agent at RMA: Elizabeth Masesoai Mosifane