SHOCKING SERVICE FROM RMA - PATHETIC

My employee was injured on duty and received medical attention from Arwyp Hospital on the 13th July. He is now required to have further treatment and the wound needs to be cleaned under anesthetic. The wound is very painful and his hand is swollen. The doctor providing treatment as well as myself have tried for several days to get authorization from the fund for this treatment and we are still waiting. Today I have just spent 15 minutes holding on to be told by a call center agent to that authorization will take another three days. WHAT HAPPENS TO MY EMPLOYEE IN THE MEAN TIME WHILE HE IS IN PAIN AND HIS HAND IS SWELLING?. This complaint was logged with RMA on the 05/08 and to date I have still not had a satisfactory response.