DP
David P

1 reviews | Active since Apr 2020

02 Jul 2025, 17:55

RMA yet again shows how much they care

Claim number *** . Final assesment recieved 3 March 2025 . Section 91 objection was sent via post as per call centre explanation . Recieved absolutely no feedback . 8 June I emailed Elvis Baloyi . 13 June I recieved a phone call requesting a new dissability assesment . 19 June I recieved an email saying I need a new nerve conduction test . Can I please get feedback on this matter . I am still waiting for any response . I also stil dont understand why the reports that was sent in to RMA was never used on the final assesment . EMG report was less than 12 months old when the assesment was done , but not used . Nerve damage that was listed on the EMG report was not listed on the assesment . Loss off range of motion of multiple limbs due to the nerve damage that was on the Occupational the****** report , was not listed on the assessment . All reports was recieved by RMA and all reports was mentioned in email correspondence with Vuyo Msuthu . RMA does not care about injured employees npr to do the jobs they get paid to do .

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Replies (3)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply03 Jul 2025, 10:07
Official
Hi David,

 Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the frustration and delays you’ve experienced. 

 Please be assured that we are taking your concerns seriously. We have escalated your case internally for immediate review and have requested urgent feedback from the relevant claims and medical teams. 
DP
David P's update08 Jul 2025, 12:22
Reviewer Update
Please read the response that was sent again via email . It is because of this response that i needed some answers on why RMA does not care to do their jobs . The nerve conduction was not used on the assesment , but "A repeat Nerve Conduction Studies is required for Permanent disability to be reviewed" . Why was the nerve conduction not used in the first place ? On the Occupational the****** report it does not say that the ROM is affected due to pain , it clearly refers to the nerve conduction . I need clarity on this matter .
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply22 Oct 2025, 12:31
Official
Mr David,

Once again, we would like to thank you for bringing this matter to our attention.

We are pleased to confirm that we have closed the complaint. 

We would like to extend our sincere apologies for any inconvenience that may have been caused.

Kind regards, 

The RMA Team