NM
Nceba M
1 reviews | Active since Jul 2024
04 Jul 2024, 19:09
RMA Shocking customer service a cultural Shock within the insurance industry
I migrated to RMA from another insurer, looking to consolidate my burial insurance covers for my loved ones. Before the cancellation of the old policies, they have now deducted. They have since been promising to refund, for a good two weeks now. I regret my move and am sure they wont settle any death claim as some people here have experienced the same. Total absurd customer service, true butchers.
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Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
05 Jul 2024, 09:18Dear Nceba,
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply05 Jul 2024, 09:18
Official
Dear Nceba,
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
10 Jul 2024, 10:05Hi Nceba,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply10 Jul 2024, 10:05
Official
Hi Nceba,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team