SM
Skhumbuzo M
1 reviews | Active since Oct 2023
02 Jun 2025, 06:45
RMA poor customer care service
Good morning I've been waiting for almost 4 weeks now for RMA proof of policy cancelation since they have promised to send it,They not contacting me to give feedback this is not right its a poor service.
Helpful (0)
Replies (3)0
Replies (3)
Rand Mutual Assurance (rma)'s replyOfficial
02 Jun 2025, 13:47 Hi Skhumbuzo,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply02 Jun 2025, 13:47
Official
Hi Skhumbuzo,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
04 Jun 2025, 08:54Dear Skhumbuzo,
Thank you for bringing your concerns to our attention via Hello Peter.
We’ve attempted to contact you by phone to discuss your experience and assist you further, but unfortunately, we have been unable to reach you. We genuinely value your feedback and would like the opportunity to resolve this matter as soon as possible.
Please feel free to contact us directly or reply to this message with a convenient time for us to reach you.
Your satisfaction is important to us, and we’re here to help.
Your satisfaction is important to us, and we’re here to help.
Rand Mutual Assurance (rma)'s reply04 Jun 2025, 08:54
Official
Dear Skhumbuzo,
Thank you for bringing your concerns to our attention via Hello Peter.
We’ve attempted to contact you by phone to discuss your experience and assist you further, but unfortunately, we have been unable to reach you. We genuinely value your feedback and would like the opportunity to resolve this matter as soon as possible.
Please feel free to contact us directly or reply to this message with a convenient time for us to reach you.
Your satisfaction is important to us, and we’re here to help.
Your satisfaction is important to us, and we’re here to help.
Rand Mutual Assurance (rma)'s replyOfficial
06 Jun 2025, 15:32Hi Skhumbuzo,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply06 Jun 2025, 15:32
Official
Hi Skhumbuzo,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team