RMA is Pathetic get your own policy

Item: Rand Mutual Assurance (rma)
Rating: 1
Author: Andre R

I stand by my review on the 12 of September 2024 because after that I received a lot of phone calls from RMA but until today 26 September 2024 nothing happened. If you have a policy through your work at RMA get your own policy because RMA only cares about you while you work if you get injured they want to get rid of you as quickly as possible. I told them my knee is not fine and the orthopedic surgeon said I need to see a Biokinetist but nothing came of it now my other knee is also getting damaged because of all the pressure it endures and the same with my prescription they did not approve it. Now I don't have work, no medical aid and they paid me a pathetic amount fir my knee. Get your own policy to protect yourself because RMA won't help you they will only help you to become a homeless person who can't look after your family.

Thank you

Helpful (0)

Replies (5)

Rand Mutual Assurance (rma)'s replyOfficial

27 Sept 2024, 09:24

Dear Mr Van Rooyen,

RMA wishes to extend our sincere apologies about your recent experience, we will speak to the relevant department and provide you with feedback.

Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService

Rand Mutual Assurance (rma)'s reply27 Sept 2024, 09:24

Official

Dear Mr Van Rooyen,

Andre R's updateReviewer Update

04 Oct 2024, 11:45

Another week past and no feedback from RMA not even a phone call. Pathetic service if you have a policy with them cancel it and get your own policy. They don't care about you when you get injured on duty.

Andre R's update04 Oct 2024, 11:45

Reviewer Update

Rand Mutual Assurance (rma)'s replyOfficial

07 Oct 2024, 09:54

Dear Andre,

RMA wishes to extend our sincere apologies on your recent experience.

As per our telephonic conversation I will speak to the relevant department and update you by close of business. 🙏#CustomerService

Rand Mutual Assurance (rma)'s reply07 Oct 2024, 09:54

Official

Andre R's updateReviewer Update

07 Oct 2024, 10:56

Which telephonic conversation I did not have any sunce my first review and that was the 12 September 2024 and my knee's doesn't get better only more damaged but RMA doesn't care

Andre R's update07 Oct 2024, 10:56

Reviewer Update

Which telephonic conversation I did not have any sunce my first review and that was the 12 September 2024 and my knee's doesn't get better only more damaged but RMA doesn't care

Rand Mutual Assurance (rma)'s replyOfficial

08 Oct 2024, 09:15

Mr Andre,

Our Apologies for the inconvenience. We have been trying to call you but could not reach you, please be available because will try to call you shortly.

Rand Mutual Assurance (rma)'s reply08 Oct 2024, 09:15

Official

Mr Andre,

Our Apologies for the inconvenience. We have been trying to call you but could not reach you, please be available because will try to call you shortly.