RMA continues deducting after cancellation- *****ulent Behaviour

I am lodging this complaint against RMA (Rand Mutual Assurance) for *******ly continuing to deduct money from my account despite my written cancellation of their policy.

In May 2024, RMA representatives came to my workplace (Siphiwe Primary School) and convinced me to consolidate my existing Hollard policy with theirs. They assured me that they would cancel my Hollard policy on my behalf, but they failed to do so. As a result, both Hollard and RMA began deducting premiums from my account.

In November 2024, I lost my partner and submitted a claim to RMA. They refused to pay, telling me that Hollard must handle the claim. Hollard did pay. After that experience, I decided to cancel my RMA policy and sent a written cancellation in January 2024 via WhatsApp to the consultant who signed me up. Unfortunately, I have since lost my phone and with it, the proof of that message.

Despite that, I made it clear that I no longer wanted anything to do with RMA. I followed up again on 10 April 2025 demanding immediate cancellation. Still, RMA continues to deduct monthly premiums, which I never authorized after my cancellation.

This experience has left me feeling misled and ****med. I was never informed properly, the promised service was not delivered, and my instructions have been ignored.

I am requesting the following: 1. Immediate cancellation of my policy (Policy No: AL***x8). 2. A full refund of all deductions made from May 2024 to date. 3. A formal written confirmation that my policy is terminated and my information is removed from their system. 4. Accountability and internal investigation into the consultant’s conduct.