RMA and Bomaso Funeral Scheme Have Failed Me in My Time of Need

I am deeply disappointed and emotionally drained by the lack of support from RMA as the underwriter of the Bomaso Funeral Scheme. Despite having a valid policy and submitting all required documents for a funeral claim, I have not received any payout. This delay has placed an enormous burden on my family at a time when we should have been focusing on mourning and healing.

What makes this even worse is the shocking level of unprofessionalism displayed throughout the process. The case handler, Ayanda Mahlangu, has been completely unreliable — often on leave, not responding to emails, and not returning calls or following up when messages are left for her. This silence and lack of urgency are unacceptable, especially in a situation involving the loss of a loved one.

As the underwriter, RMA has a duty to ensure that funeral claims under the Bomaso scheme are processed with care, efficiency, and empathy. Unfortunately, my experience has been the complete opposite — cold, delayed, and disheartening.

I urge RMA to take responsibility, address this matter as a priority, and ensure families like mine are not left abandoned in their time of grief. Funeral cover should bring peace of mind — not added trauma.