SM
Skhumbuzo M
1 reviews | Active since Oct 2023
12 May 2025, 06:18
RMA Adviser bad service
I'm SM Mvundla identity no.*** would like to be assisted with cancellation of RMA LIFE policy Reference no.01X202503XB13149 which was submitted without my consent after I had informed Consultant not to continue with that policy as I was not need it anymore, I've emailed them for cancellation but email not going through. Thank you SM Mvundla
Helpful (0)
Replies (6)0
Replies (6)
Rand Mutual Assurance (rma)'s replyOfficial
12 May 2025, 08:47Hi S Michael,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply12 May 2025, 08:47
Official
Hi S Michael,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
SM
Skhumbuzo M's updateReviewer Update
15 May 2025, 11:52Good day I've been waiting for your call as promised but nothing is happening, the only thing that I need it's for that policy to be removed from my name as it was processed without my consent and I don't need it ,I've tried to contact you in your email address but didn't went through.
I hope you'll find this message.
I hope you'll find this message.
SM
Skhumbuzo M's update15 May 2025, 11:52
Reviewer Update
Good day I've been waiting for your call as promised but nothing is happening, the only thing that I need it's for that policy to be removed from my name as it was processed without my consent and I don't need it ,I've tried to contact you in your email address but didn't went through.
I hope you'll find this message.
I hope you'll find this message.
Rand Mutual Assurance (rma)'s replyOfficial
21 May 2025, 09:23HI Skhumbuzo,
As discussed over the phone, we will proceed with your cancellation request and send you the cancellation document by close of business tomorrow.
Thank you for your patience.
As discussed over the phone, we will proceed with your cancellation request and send you the cancellation document by close of business tomorrow.
Thank you for your patience.
Rand Mutual Assurance (rma)'s reply21 May 2025, 09:23
Official
HI Skhumbuzo,
As discussed over the phone, we will proceed with your cancellation request and send you the cancellation document by close of business tomorrow.
Thank you for your patience.
As discussed over the phone, we will proceed with your cancellation request and send you the cancellation document by close of business tomorrow.
Thank you for your patience.
SM
Skhumbuzo M's updateReviewer Update
23 May 2025, 09:23Good morning
I've been waiting for cancellation document proof since yesterday as you have promised but not yet received. Please send it,
Thank you
I've been waiting for cancellation document proof since yesterday as you have promised but not yet received. Please send it,
Thank you
SM
Skhumbuzo M's update23 May 2025, 09:23
Reviewer Update
Good morning
I've been waiting for cancellation document proof since yesterday as you have promised but not yet received. Please send it,
Thank you
I've been waiting for cancellation document proof since yesterday as you have promised but not yet received. Please send it,
Thank you
Rand Mutual Assurance (rma)'s replyOfficial
26 May 2025, 09:58Hi Skhumbuzo,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply26 May 2025, 09:58
Official
Hi Skhumbuzo,
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
SM
Skhumbuzo M's updateReviewer Update
27 May 2025, 18:11Good day
I've been waiting for policy cancellation proof document as being promised but it's been ages now I don't know what's going on.
How long must I wait.
S Mvundla
I've been waiting for policy cancellation proof document as being promised but it's been ages now I don't know what's going on.
How long must I wait.
S Mvundla
SM
Skhumbuzo M's update27 May 2025, 18:11
Reviewer Update
Good day
I've been waiting for policy cancellation proof document as being promised but it's been ages now I don't know what's going on.
How long must I wait.
S Mvundla
I've been waiting for policy cancellation proof document as being promised but it's been ages now I don't know what's going on.
How long must I wait.
S Mvundla