HB
HESTER B
1 reviews | Active since Mar 2024
20 Mar 2024, 09:30
RMA
I work for a medical service provider and is in charge of all RMA claims. They are the worst! Claims never get paid, they do not reply to emails, answer phones and reference numbers mean nothing to them. Claims from nine years 5 to 7 years ago are still not paid. Complaining does not help, they just ignore all correspondence. It is so frustrating to work with such incompetence and arrogance.
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Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
20 Mar 2024, 11:14Hi Hester,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply20 Mar 2024, 11:14
Official
Hi Hester,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
02 Apr 2024, 14:16 Hello Hester
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply02 Apr 2024, 14:16
Official
Hello Hester
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team