NK
Nicolaas K

1 reviews | Active since Mar 2024

10 Jan 2025, 09:25

RMA

Good day all (Gugulethu Ndlovu)

I need your assistance as m case is near 2 years now.I was for my monthly follow up consultation at Proffessor Kelly( neurosurgeon) on 07 jan 2025.I was instructed by them that i need an autheration number from RMA for my next follow up conseltation and medication in a months time.According to them the case close after 2 years thats on th 19 jan 2025 but he was threating me for only 5 months.I was threated by Dr v d Meulen(neurosurgeon) from 19 jan 2023 to 07 june 2024 which he did preform a lot of options to ease my condition from the IOD but he run out of options(He refuse to replace the broken prostheses from the insedent).After a few mail communications to RMA i was instructed to search on my own for a second opinion wich i did.I found Proffessor Kelly on the 30 july 2024 and he assisted me immediately with treatment.I did include a progress report but we have now the timeframe for further treatment and medication.What must i do now?.I cant afford his consultations and medication.The time for his treatment is just to short now. Will it be wise now to get some legal help or are you going to assist me soon with this matter.Will i still get my days off salary 75%,what will happen after 2 years now.I need authorization from RMA for the next 3 months as per Dr kelly for consultation,treatment and medication.He said that it is to early to make a final conclusion on my state of injury.He was treating me for 5 months now. Please let me know whats going to happen now. Regards. N.J.Kruger. Case no.X/***/1/T0121/23/pev. Id.***. ***

Thank you for your enquiry. Please be advised that we will respond to your request shortly.

Rand Mutual Admin Services (Pty) Ltd is an authorised Financial Services Provider (FSP No. 46113) licensed with the Financial Service Board and forms part of the Rand Mutual Group of Companies. The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice. This email and any accompanying attachments may contain confidential and proprietary information relating to the Rand Mutual Group. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited. Help us to fight *****, theft, *******ion or ********* behaviour by reporting it to Tip-offs Anonymous on ***or *** Unique ID Text:5a5e7c13f4f98be92b461fec144d3b05

0
Replies (3)
NK
Nicolaas K's update10 Jan 2025, 09:30
Reviewer Update
Good day all (Gugulethu Ndlovu)

I need your assistance as m case is near 2 years now.I was for my monthly follow up consultation at Proffessor Kelly( neurosurgeon) on 07 jan 2025.I was instructed by them that i need an autheration number from RMA for my next follow up conseltation and medication in a months time.According to them the case close after 2 years thats on th 19 jan 2025 but he was threating me for only 5 months.I was threated by Dr v d Meulen(neurosurgeon) from 19 jan 2023 to 07 june 2024 which he did preform a lot of options to ease my condition from the IOD but he run out of options(He refuse to replace the broken prostheses from the insedent).After a few mail communications to RMA i was instructed to search on my own for a second opinion wich i did.I found Proffessor Kelly on the 30 july 2024 and he assisted me immediately with treatment.I did include a progress report but we have now the timeframe for further treatment and medication.What must i do now?.I cant afford his consultations and medication.The time for his treatment is just to short now. Will it be wise now to get some legal help or are you going to assist me soon with this matter.Will i still get my days off salary 75%,what will happen after 2 years now.I need authorization from RMA for the next 3 months as per Dr kelly for consultation,treatment and medication.He said that it is to early to make a final conclusion on my state of injury.He was treating me for 5 months now. Please let me know whats going to happen now. Regards. N.J.Kruger. Case no.X/***/1/T0121/23/pev. Id.***. ***



Thank you for your enquiry. Please be advised that we will respond to your request shortly.

Rand Mutual Admin Services (Pty) Ltd is an authorised Financial Services Provider (FSP No. 46113) licensed with the Financial Service Board and forms part of the Rand Mutual Group of Companies. The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice. This email and any accompanying attachments may contain confidential and proprietary information relating to the Rand Mutual Group. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited. Help us to fight *****, theft, *******ion or ********* behaviour by reporting it to Tip-offs Anonymous on ***or *** Unique ID Text:5a5e7c13f4f98be92b461fec144d3b05


Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply13 Jan 2025, 13:48
Official
Good day Nicolaas,

RMA wishes to extend our sincere apologies for your recent experience. We will liaise with the relevant department and provide you with feedback.

Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService 
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply12 Mar 2025, 16:17
Official
Hi Nicolaas,

Once again, we would like to thank you for bringing this matter to our attention.

RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.

Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService