1 reviews | Active since Nov 2016
Response an Customer Service
<p>I have had so much trouble with this company, I am waiting days for a response. my business is at a crucial time and i was in need of a letter of good standing from these people, I have been asking for about two weeks with some information and only got a response after a week and a half then they requested a payment to be made which was done and still after two days no repsonse . I am losing out on order beacuse of this, im disgusted as i moved to RMA after having the same issue at the preious Insurer just to experience the same service..Terrible Terrible Terrible</p>
Dear Mr Bezuidenhout
We were most concerned to hear about the challenges you have been experiencing, and sincerely apologise for any inconvenience that this may have caused.
Please note that your Letter of Good Standing will only be available once payment reflects on our side, which may take two to three days after payment is made.
A member of the RMA team will contact you on Monday morning to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards
The RMA team
Dear Mr Bezuidenhout
We were most concerned to hear about the challenges you have been experiencing, and sincerely apologise for any inconvenience that this may have caused.
Please note that your Letter of Good Standing will only be available once payment reflects on our side, which may take two to three days after payment is made.
A member of the RMA team will contact you on Monday morning to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards
The RMA team
I have sent proof of payment for all previous request and had no problem. What is different this time ? On my email i have sent proof of payment exactly how it was done previous, i have lost to order due to the lack in response time and service
I have sent proof of payment for all previous request and had no problem. What is different this time ? On my email i have sent proof of payment exactly how it was done previous, i have lost to order due to the lack in response time and service
Good day Mr Bezuidenhout
This is to confirm that a Letter of Good Standing, valid for one month, has been emailed to you with your last payment now reflecting in RMA’s account. As communicated to you, an additional payment is required in order for RMA to issue you with your next Letter of Good Standing in December.
Kindly be reminded that payments usually take around three working days to reflect in our account, and renewed Letters of Good Standing cannot be issued until the payment has cleared on our side.
We trust that you will find this in order.
Kind regards
The RMA Team
Good day Mr Bezuidenhout
This is to confirm that a Letter of Good Standing, valid for one month, has been emailed to you with your last payment now reflecting in RMA’s account. As communicated to you, an additional payment is required in order for RMA to issue you with your next Letter of Good Standing in December.
Kindly be reminded that payments usually take around three working days to reflect in our account, and renewed Letters of Good Standing cannot be issued until the payment has cleared on our side.
We trust that you will find this in order.
Kind regards
The RMA Team