MA
Margo A
1 reviews | Active since Apr 2024
14 Apr 2024, 18:44
Rejected Claim !!!
I was sent 2 claim numbers as I am injured and permanently at home due to my injury, which was caused due to the work.
I phoned RMA to find out how to go about the claims and they asked me to present the claim numbers via the phone and I should contact them within in a week, with me phoning them again I was told that both claims has been rejected because my injury is a "disease" and not cause by the strenuous work I did.
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Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
15 Apr 2024, 09:23Good day,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply15 Apr 2024, 09:23
Official
Good day,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
24 Apr 2024, 10:14Good day,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply24 Apr 2024, 10:14
Official
Good day,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team