LH
Lwandile H
1 reviews | Active since Nov 2021
20 Apr 2024, 09:04
Refund
This is the 2nd complain this company is ****ming us, when it comes to debiting our accounts they are quick, but when they have to refund a customer it takes them years I am so ****ed off right now...
Helpful (0)
Replies (3)0
Replies (3)
Rand Mutual Assurance (rma)'s replyOfficial
22 Apr 2024, 06:08Good day,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply22 Apr 2024, 06:08
Official
Good day,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
LH
Lwandile H's updateReviewer Update
23 Apr 2024, 08:00I am very ****ed off yesterday there is a guy who called me and said I should expect my refund in the afternoon or later but still there is nothing when I comes to debiting they were to quick but when they have to pay back it's hard...
LH
Lwandile H's update23 Apr 2024, 08:00
Reviewer Update
I am very ****ed off yesterday there is a guy who called me and said I should expect my refund in the afternoon or later but still there is nothing when I comes to debiting they were to quick but when they have to pay back it's hard...
Rand Mutual Assurance (rma)'s replyOfficial
25 Apr 2024, 09:00Good day,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply25 Apr 2024, 09:00
Official
Good day,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team