RV
Ryno V

1 reviews | Active since Jan 2016

19 Jul 2017, 12:03

REALLY BAD SERVICE

<p>A lady from RMA scannings contacted me regarding a I.O.D that i had at work. She said Because of my injury i can claim. I have sent all my relevant documents through but still no respondse. Its said it takes 24 to 48 hours to process a claim I HAVE BEEN WAITING 3 WEEKS NOW. When i am trying to contact the the phone is just ringing with that irritating music. In my opinion for a place like RMA SCANNINGS IT IS UNPROFFESNIONAL!!!!!!!!</p>

0
Replies (1)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply19 Jul 2017, 12:08
Official

Good day,

We were most concerned to hear about the challenges you have been experiencing and sincerely apologise for any inconvenience that this may have caused.

A member of the RMA team will be in contact with you shortly to provide you with the assistance that you require.

Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.

Kind regards,

The RMA team