DM
Dirk M
1 reviews | Active since Mar 2017
01 Dec 2020, 13:29
Rand Mutual and Anglo Platinum
I have been writing mails up and down to RMA an Anglo to send in my paperwork. I went to Rand Mutual offices were you are given a cold shoulder between reception and the Supervisors dealing with your claim. Rand Mutual never give any feedback regarding your claim and if you call the place you on hold and then cut you off Please can someone assist
Helpful (0)
Replies (5)0
Replies (5)
Rand Mutual Assurance (rma)'s replyOfficial
01 Dec 2020, 15:48Dear Dirk
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and someone from our team will be in contact with you shortly. Regards RMA.
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and someone from our team will be in contact with you shortly. Regards RMA.
Rand Mutual Assurance (rma)'s reply01 Dec 2020, 15:48
Official
Dear Dirk
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and someone from our team will be in contact with you shortly. Regards RMA.
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and someone from our team will be in contact with you shortly. Regards RMA.
DM
Dirk M's updateReviewer Update
01 Dec 2020, 15:57Thanks for the response but please follow up on this as it is now two years
DM
Dirk M's update01 Dec 2020, 15:57
Reviewer Update
Thanks for the response but please follow up on this as it is now two years
Rand Mutual Assurance (rma)'s replyOfficial
02 Dec 2020, 08:11Dear Dirk
Our complaints department has confirmed that the matter has been escalated to the Claims and Medical Services Managers, respectively, for investigation and speedy resolution. Our further communication on the matter will follow. Regards RMA
Our complaints department has confirmed that the matter has been escalated to the Claims and Medical Services Managers, respectively, for investigation and speedy resolution. Our further communication on the matter will follow. Regards RMA
Rand Mutual Assurance (rma)'s reply02 Dec 2020, 08:11
Official
Dear Dirk
Our complaints department has confirmed that the matter has been escalated to the Claims and Medical Services Managers, respectively, for investigation and speedy resolution. Our further communication on the matter will follow. Regards RMA
Our complaints department has confirmed that the matter has been escalated to the Claims and Medical Services Managers, respectively, for investigation and speedy resolution. Our further communication on the matter will follow. Regards RMA
DM
Dirk M's updateReviewer Update
26 Feb 2021, 15:13I have been in contact with a Manager and again I am waiting for response from 02 December 2021
Please assist me
Please assist me
DM
Dirk M's update26 Feb 2021, 15:13
Reviewer Update
I have been in contact with a Manager and again I am waiting for response from 02 December 2021
Please assist me
Please assist me
Rand Mutual Assurance (rma)'s replyOfficial
01 Mar 2021, 07:50Dear Dirk We acknowledge receipt of your correspondence, and our team will contact you shortly with feedback on your claim. Regards RMA
Rand Mutual Assurance (rma)'s reply01 Mar 2021, 07:50
Official
Dear Dirk We acknowledge receipt of your correspondence, and our team will contact you shortly with feedback on your claim. Regards RMA