putrid service

if i could give this company zero stars - i would. my husband and i started a business and needed assistance with obtaining a letter of good standing. we have been waiting for almost 3 months. they never provide updates, and never return calls. we’ve followed up multiple times for the past 11 weeks, and we’re given MULTIPLE reference numbers, they either couldn’t find our reference numbers (which was in the email trail), or can’t find our documentation which we’ve sent more than 5 times. my husband has had the phone dropped in his ear by the manager, who was not understanding his frustration. we were told our calls would be returned - NOTHING. how can something that’s supposed to be obtained in 14 business days, take almost 3 months all because of the companies incompetence? they are messing with our livelihood. all the reference numbers we’ve been given : Q***N0V Q***R Q***JMU Q***KAO Q***WZ

I AM FED UP! learn how to organize your emails, or clients. service is absolutely PATHETIC.