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stephan H
1 reviews | Active since Feb 2014
26 Sept 2023, 22:05
Problematic service
If I could give this company ZERO stars it would still be too much. They do not pay like they claim in 48 hours. In fact I have been waiting for almost 2 months for my claim. Even if I phone them every single day, there is a different excuse from the call center. It also seems like the claim agents are never there as I have phoned all hours of a working day, and get told the agents are not in. They promise every day payent will be made on the next pay run (Tuesday or Thursday) and then it never gets done. I am sure in some cases there must have been good service, but judging on these comments and personal experience there are a lot of issues. Please help me sort this out.
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Replies (3)
Rand Mutual Assurance (rma)'s replyOfficial
27 Sept 2023, 11:43RMA wishes to apologize for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavor to resolve the issue promptly. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
Rand Mutual Assurance (rma)'s reply27 Sept 2023, 11:43
Official
RMA wishes to apologize for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavor to resolve the issue promptly. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
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stephan H's updateReviewer Update
05 Oct 2023, 11:08Thank you for the call, but it didn't solve anything. Going on month 3 with no payment.
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stephan H's update05 Oct 2023, 11:08
Reviewer Update
Thank you for the call, but it didn't solve anything. Going on month 3 with no payment.
Rand Mutual Assurance (rma)'s replyOfficial
27 Oct 2023, 13:30Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed. If you need further assistance, please call us on *** or email ***.
Rand Mutual Assurance (rma)'s reply27 Oct 2023, 13:30
Official
Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed. If you need further assistance, please call us on *** or email ***.