MH
Mahlapane H
1 reviews | Active since May 2020
21 Jul 2025, 05:21
Policy cancellation: ***
I wrote to RMA on the 2 July 2025 asking for cancelation forms , they called me after 4days to ask me why I want to cancel policy I told them I have financial problems they said they will send me cancellation forms on the 15 July 2025 they debit my account for the same policy I am canceling up to this date I haven't received those forms and now it's almost a month they are going to debit me again why are they forcing me with this policy, please advise I need my money back 😢 💔
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Rand Mutual Assurance (rma)'s replyOfficial
21 Jul 2025, 09:31Dear Mahlapane,
We apologize for the delay in sending your cancellation forms and for the debit that occurred despite your request. We understand your frustration and apologize for the inconvenience caused.
Your concern has been escalated for urgent attention, and you will be contacted shortly to assist with the cancellation and review the debit for a possible refund.
Thank you for your patience
we’re committed to resolving this quickly.
We apologize for the delay in sending your cancellation forms and for the debit that occurred despite your request. We understand your frustration and apologize for the inconvenience caused.
Your concern has been escalated for urgent attention, and you will be contacted shortly to assist with the cancellation and review the debit for a possible refund.
Thank you for your patience
we’re committed to resolving this quickly.
Rand Mutual Assurance (rma)'s reply21 Jul 2025, 09:31
Official
Dear Mahlapane,
We apologize for the delay in sending your cancellation forms and for the debit that occurred despite your request. We understand your frustration and apologize for the inconvenience caused.
Your concern has been escalated for urgent attention, and you will be contacted shortly to assist with the cancellation and review the debit for a possible refund.
Thank you for your patience
we’re committed to resolving this quickly.
We apologize for the delay in sending your cancellation forms and for the debit that occurred despite your request. We understand your frustration and apologize for the inconvenience caused.
Your concern has been escalated for urgent attention, and you will be contacted shortly to assist with the cancellation and review the debit for a possible refund.
Thank you for your patience
we’re committed to resolving this quickly.