PAYMENT COMPLAINT

Unfortunately compensation fund had to move some industries to this RMA scheme. i paid my invoice last week thursday 23 May 2019 and had to pay an interest amount the next moring just before 8h00. i then had to resend my proof of payments 7 times. and yes. i have proof of everything. I phoned on friday at 10;28 and was online with them for 12minutes and 18seconds. later that day a consultant phoned me to inform me that my payments have been allocated and i could check online for the LOGS. AND that i had a R15000 credit on my account. this call was made on friday at 12h12 and we talked for 1minute and 43 seconds. i checked throught the whole weekend and no LOGS. i called them at 8h38 for the second time because the 1ste time i was cut off. They tell me to check after 12h00 because no payments have been allocated. I requested the supervisor. on hold again. i then get to speak to MPHO who is a team leader who tells me no payments have been allocated. We talked for 16minutes and 48seconds. MY CLIENT IS HOLDING BACK PAYMENT BECAUSE I CANT GET MY LOGS ... after I PAID ! NOW THEY TELL ME IT WILL TAKE 72 HRS TO ALLOCATE. THIS IS A DISGRACE. I am very unhappy and dissapointed in your customer service. I have lost income and i think you forgot that all your calls are recorded. i will sue you for negligence.