AR
Andre R
1 reviews | Active since Dec 2018
05 Oct 2024, 16:08
Pathetic service
Another week past and no feedback from RMA not even a phone call. Pathetic service if you have a policy with them cancel it and get your own policy. They don't care about you when you get injured on duty.
Helpful (0)
Replies (7)0
Replies (7)
Rand Mutual Assurance (rma)'s replyOfficial
07 Oct 2024, 09:54Dear Andre,
RMA wishes to extend our sincere apologies on your recent experience.
As per our telephonic conversation I will speak to the relevant department and update you by close of business. 🙏#CustomerService
RMA wishes to extend our sincere apologies on your recent experience.
As per our telephonic conversation I will speak to the relevant department and update you by close of business. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply07 Oct 2024, 09:54
Official
Dear Andre,
RMA wishes to extend our sincere apologies on your recent experience.
As per our telephonic conversation I will speak to the relevant department and update you by close of business. 🙏#CustomerService
RMA wishes to extend our sincere apologies on your recent experience.
As per our telephonic conversation I will speak to the relevant department and update you by close of business. 🙏#CustomerService
AR
Andre R's updateReviewer Update
07 Oct 2024, 10:54I did not have any phone conversations since my first review and that was the 12 September 2024. My knee's is not getting better only more damaged and RMA doesn't care.
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Andre R's update07 Oct 2024, 10:54
Reviewer Update
I did not have any phone conversations since my first review and that was the 12 September 2024. My knee's is not getting better only more damaged and RMA doesn't care.
Rand Mutual Assurance (rma)'s replyOfficial
08 Oct 2024, 09:15Mr Andre,
Our Apologies for the inconvenience. We have been trying to call you but could not reach you, please be available because will try to call you shortly.
Rand Mutual Assurance (rma)'s reply08 Oct 2024, 09:15
Official
Mr Andre,
Our Apologies for the inconvenience. We have been trying to call you but could not reach you, please be available because will try to call you shortly.
Rand Mutual Assurance (rma)'s replyOfficial
09 Oct 2024, 11:01Hi Andre,
We trust that you are doing well. We have been trying to reach you by calling you a few times, but so far, we have been unable to do so.
Regards
We trust that you are doing well. We have been trying to reach you by calling you a few times, but so far, we have been unable to do so.
Regards
Rand Mutual Assurance (rma)'s reply09 Oct 2024, 11:01
Official
Hi Andre,
We trust that you are doing well. We have been trying to reach you by calling you a few times, but so far, we have been unable to do so.
Regards
We trust that you are doing well. We have been trying to reach you by calling you a few times, but so far, we have been unable to do so.
Regards
AR
Andre R's updateReviewer Update
09 Oct 2024, 12:32There were no signal where I was but you can try again I am home noe
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Andre R's update09 Oct 2024, 12:32
Reviewer Update
There were no signal where I was but you can try again I am home noe
AR
Andre R's updateReviewer Update
09 Oct 2024, 15:19I phoned back and waited for 30 min for a consultant to speak to and when she answerd she put me through to a menu where I have to put in a number to speak to someone but none of the numbers work it is the same as when you send a email no one answers.
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Andre R's update09 Oct 2024, 15:19
Reviewer Update
I phoned back and waited for 30 min for a consultant to speak to and when she answerd she put me through to a menu where I have to put in a number to speak to someone but none of the numbers work it is the same as when you send a email no one answers.
Rand Mutual Assurance (rma)'s replyOfficial
09 Oct 2024, 16:22Hi Andre
As pe our telephonic conversation, I will call you again tomorrow to give you feedback and let you know the way forward.
As pe our telephonic conversation, I will call you again tomorrow to give you feedback and let you know the way forward.
Rand Mutual Assurance (rma)'s reply09 Oct 2024, 16:22
Official
Hi Andre
As pe our telephonic conversation, I will call you again tomorrow to give you feedback and let you know the way forward.
As pe our telephonic conversation, I will call you again tomorrow to give you feedback and let you know the way forward.